Video Conferencing on Legacy VDI Endpoints: A Capacity and Migration Pilot Plan
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For video conferencing on legacy VDI endpoints, run a workload pilot before tuning or replacing the fleet. This article covers the pilot and capacity decision; the separate Teams compatibility guide addresses the “Not Optimized” status. The two questions are related but different: a supported configuration can still have inadequate capacity or a poor network path.
Correction — September 12, 2026: The previous version presented a financial-company incident with 100% CPU and 15 Mbps per-user traffic without a supporting record. It also confused remote-display decoding with application-specific media offload and suggested unverified replacement hardware. Those claims have been removed. This is a proposed test plan, not a completed customer case.
Identify where media is processed
Record whether the application is using its supported VDI optimization, a fallback path, or another supported audio/video configuration. Do not treat RTAV and application-specific media optimization as interchangeable. The Horizon 2312 Teams documentation explicitly distinguishes its Teams media optimization from RTAV. Use the documentation matching the deployed version for an implementation decision.
Likewise, a Tera2 endpoint's ability to receive a PCoIP session is different from its ability to execute a Teams or other conferencing application's endpoint component. Check the HP platform documentation and the application's endpoint support requirements separately.
Define the pilot before measuring
| Scenario | Keep fixed | Observe |
|---|---|---|
| Audio-only call | Headset, application version, session route | Call setup, audio gaps, reconnect behavior |
| Camera call | Camera, agreed video settings, participants | Desktop and endpoint load, visible degradation |
| Screen sharing | Shared application, resolution, test actions | Text legibility, input delay, bandwidth observations |
| Representative concurrency | Approved user count, duration, other workloads | Host headroom, network congestion, other users' experience |
Agree acceptance criteria with actual users and the service owner. A receptionist, a meeting-heavy manager, and a text-only operator may need different endpoints. Preserve raw measurements and timestamps; averages can hide short periods of severe call disruption.
Separate the bottlenecks
- If only the unoptimized configuration shows high desktop processing load, investigate a supported offload path before increasing every VM's resources.
- If several endpoint types degrade only at one location, inspect that location's network evidence before concluding that the chipset is responsible.
- If degradation begins only with concurrent users, compare host and shared-network utilization with the single-user baseline.
- If the call stays healthy but peripheral access fails, investigate the device path separately rather than treating it as general video performance.
Tune conservatively and retest
Change one documented setting on a pilot group and record the original value. Reduced frame rate or image quality may help one use case while making another unusable; do not publish a universal numerical preset without workload evidence. Omnissa's challenging-network guide provides broader context for trade-offs, not a performance guarantee for your site.
Restore the previous setting if audio, readability, peripherals, or other applications regress. Hardware replacement should follow a compatibility check and a measured pilot, including management, patching, certificate, and support requirements. A codec listed on a datasheet does not establish full conferencing compatibility.
What to put in the decision record
Summarize the tested configuration, required workload, observed limitation, change tested, measured result, and unresolved risks. If no configuration meets the agreed criteria, retain the evidence and escalate rather than declaring a vendor-wide failure. Publish only sanitized, attributable observations when the pilot has actually been completed.
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